Privacy Policy

1. Who We Are

Encourage HER Academy Inc. (“Encourage HER Academy,” “we,” “us,” or “our”) is a youth-development organization offering mentorship, leadership development, classes, events, enrichment programs, volunteer opportunities, and related services.

2. Scope of This Policy

This Privacy Policy applies to information collected through our website, online forms, enrollment processes, events, communications, scheduling systems, payment systems, chat tools, SMS and MMS services, email communications, and related services.

This Policy does not govern third-party websites or services that maintain their own privacy policies.

3. Information We May Collect

We may collect the following categories of information:

• Contact information, including your name, email address, mobile phone number, mailing address, and preferred communication method.
• Parent, guardian, emergency-contact, participant, student, volunteer, mentor, donor, or community-partner information.
• Program interests, enrollment requests, class selections, appointment requests, event registrations, and attendance details.
• Information submitted through forms, surveys, applications, chat conversations, email messages, text messages, and telephone calls.
• Payment and transaction information. Complete payment-card information may be processed directly by third-party payment providers rather than stored by us.
• Technical information, such as your IP address, browser type, device type, operating system, referring page, pages viewed, approximate location, and website activity.
• Cookie, analytics, advertising, and similar technology data.
• Photographs, recordings, testimonials, or media information when provided with appropriate authorization.

4. Information Concerning Children

Our programs may serve children and teenagers. We generally expect parents or legal guardians to provide or authorize personal information concerning minors.

We do not knowingly request that a child independently provide sensitive personal information through this general website without appropriate parental or guardian involvement.

Parents or legal guardians may contact us to review, update, or request deletion of information concerning their child, subject to legal, safety, operational, recordkeeping, and program requirements.

5. How We Collect Information

We may collect information:

• Directly from you or an authorized parent or guardian.
• Through website, enrollment, contact, or registration forms.
• Through our website chatbot or customer-service tools.
• During phone calls, text conversations, or email exchanges.
• During programs, classes, appointments, and events.
• From authorized volunteers, mentors, vendors, or partners.
• Automatically through cookies, analytics, logs, and similar technologies.

6. How We Use Information

We may use information to:

• Respond to questions and information requests.
• Process enrollment, registration, and program applications.
• Provide classes, programs, events, and related services.
• Communicate with parents, guardians, participants, and volunteers.
• Send scheduling, appointment, event, or enrollment reminders.
• Send program announcements or promotional communications where permitted and consented to.
• Process payments, donations, refunds, and transactions.
• Maintain participant safety and emergency-contact records.
• Manage volunteers, mentors, staff members, and partners.
• Improve our website, forms, programs, and communications.
• Detect fraud, misuse, security incidents, or unlawful conduct.
• Comply with legal, tax, insurance, and recordkeeping obligations.
• Protect our organization, participants, and community.

7. SMS and MMS Privacy

When you opt in to receive SMS or MMS communications, we may collect and use your name, mobile phone number, consent record, opt-in source, date and time of consent, message history, delivery information, program interests, and opt-out requests.

We use this information to send the types of messages described at the time of consent, including responses, program information, enrollment updates, reminders, event announcements, and related promotional communications.

Message frequency varies. Message and data rates may apply. You can opt out by replying STOP. For assistance, reply HELP or contact us.

SMS consent is not a condition of purchasing, enrolling, or receiving services.

We do not sell or share mobile phone numbers, SMS consent records, or text-message opt-in information with third parties for their independent marketing or promotional purposes.

We may disclose information to service providers that help us operate our messaging services, but only as reasonably necessary to provide those services or comply with legal obligations.

8. How We May Share Information

We may share information with:

• Service providers that support website hosting, forms, customer relationship management, communications, email, SMS, scheduling, payment processing, analytics, data storage, security, or other business operations.
• Instructors, mentors, volunteers, staff members, contractors, or partners who need information to administer an authorized program or service.
• Government agencies, courts, regulators, law-enforcement agencies, insurers, professional advisers, or other parties when disclosure is legally required or reasonably necessary to protect safety, rights, or property.
• A successor organization in connection with a merger, reorganization, transfer, financing, or similar organizational transaction, subject to applicable law.

We do not sell personal information in exchange for monetary compensation.

9. Service Providers

We may use third-party platforms to operate portions of our website and communications, including website hosts, customer relationship management providers, chatbot providers, SMS providers, email providers, analytics providers, payment processors, and scheduling tools.

These providers may process information on our behalf according to their agreements, policies, and applicable law.

10. Cookies and Analytics

Our website may use cookies, pixels, analytics tools, local storage, session technologies, and similar tools to remember preferences, understand website usage, improve performance, maintain security, and measure communications or campaigns.

You can manage cookies through your browser settings. Restricting cookies may affect website functionality.

11. Data Retention

We retain personal information for as long as reasonably necessary to provide services, administer programs, maintain records, process transactions, resolve disputes, enforce agreements, protect safety, and comply with legal, tax, insurance, grant, or operational obligations.

Retention periods may differ based on the information and purpose involved.

12. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information.

No website, storage system, electronic communication, or internet transmission is completely secure. We cannot guarantee absolute security.

13. Your Choices and Rights

Depending on applicable law and the circumstances, you may request that we:

• Provide information about the personal data we maintain.
• Correct inaccurate or incomplete information.
• Delete certain information.
• Limit or object to certain processing.
• Stop promotional email or text communications.

We may need to verify your identity or authority before completing a request. Some information may be retained when permitted or required by law.

14. Communication Preferences

To stop promotional emails, use the unsubscribe link included in the email or contact us.

To stop text messages, reply STOP. You may still receive communications that are legally required or necessary to administer an active transaction, program, safety issue, or service, where permitted.

15. External Links

Our website may contain links to third-party websites, social-media platforms, payment services, videos, forms, or other resources.

We are not responsible for the privacy or security practices of third parties. Review their policies before submitting information.

16. Changes to This Privacy Policy

We may update this Privacy Policy periodically. The updated version will be posted on this page with a revised “Last updated” date.

17. Contact Us

For privacy questions, requests, or communication concerns, contact:

Encourage HER Academy Inc.
Phone: (678) 708-6954
Email: REPLACE_WITH_BUSINESS_EMAIL
Mailing address: REPLACE WITH COMPLETE BUSINESS MAILING ADDRESS